FAQs

FAQs for company

Q: What is Yoocell products warranty?
2 years warranty for all Yoocell standard products.

Q: What is your Payment methods?
Accept payment via T/T (Bank transfer), Western Union, Money Gram.

Q: How about the payment terms for bulk order?
30% Deposit, the balance before shipment.

Q: How long is your production time?
15-25 working days for sample order;
25-35 working days for bulk order.

Q: What is the Shipping Way?
30-45 days by sea to your nearest seaport.

FAQs for products

Q: What’s your MOQ?
Our Minimum Order Quantity is 50-100 pcs and we accept sample order.

Q: Can you put my brand name (logo) on these products?
Yes. You need to send your logo to us for our confirm.

Q: What is your product quality?
Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our quality according to AQL standard.

Q: What is the packaging of the product?
Carton with wood frame for fragile product
Carton for regular product

Q: What kind of material do you use?
Synthetic leather, environmentally friendly

Q: I want a quotation to provide what information? Do you have a product quotation form?
Yes, you can leave your email on our platform. Our team will contact you.

Q: Can I change the color of Chair?
Yes, you can. The color of the leather is optional.